At Luna, the safety of all our users is our highest priority, and we are committed to ensuring our platform is a safe and respectful space for everyone. In accordance with Google Play’s Child Safety Standards, we have established the following policies to protect against child sexual abuse and exploitation and to comply with applicable child safety laws.
1. Zero Tolerance for Child Sexual Abuse and Exploitation (CSAE)
We have a zero-tolerance policy for child sexual abuse and exploitation (CSAE) on our platform. Any accounts found to be engaging in such activities will be permanently banned and reported to the appropriate authorities for further action.
2. Published Standards Against CSAE
Luna strictly prohibits:
- The sharing, solicitation, or promotion of child sexual abuse material (CSAM).
- The use of the platform for grooming, exploitation, or any other behavior that endangers children.
- Any content or communication that violates child protection laws.
We adhere to global best practices, including those set by the Tech Coalition, to combat online child sexual abuse and exploitation.
3. Reporting Mechanism
Luna provides an easy-to-use reporting mechanism within the app to help users flag inappropriate behavior or content, including potential CSAE. Here’s how it works:
- Users can report a profile or chat by selecting the “Report” option available on every profile and chat screen.
- Upon selecting “Report,” users are prompted to choose a reason for the report and provide additional details.
- All reports related to CSAE are automatically escalated to our legal department for immediate review and action.
4. Addressing Child Sexual Abuse Material (CSAM)
When reports of CSAM are received, Luna:
- Immediately removes the offending content and blocks the responsible account.
- Reports the content to the National Center for Missing and Exploited Children (NCMEC) or other appropriate authorities in compliance with applicable laws.
- Cooperates fully with law enforcement agencies to ensure swift action.
5. Compliance with Child Safety Laws
Luna complies with all applicable child protection laws, including those governing:
- The identification and reporting of child sexual exploitation.
- Data privacy and security regulations to protect minors.
6. Point of Contact for Child Safety
Luna has designated a Child Safety Officer to oversee compliance with this policy and address related concerns. For inquiries, reports, or additional support related to child safety, please reach out ot our designated contact at childsafety@meetluna.co.
7. User Awareness and Education
To ensure all users understand the importance of child safety, Luna:
- Automatically flags inappropriate content in discussions with Luna
- Is developing further technology to flag instances of violent, illegal or harmful messages before they are reported by users.
8. Policy Enforcement
Failure to comply with this policy may result in account suspension or removal, and in severe cases, reporting to law enforcement. Luna reserves the right to update this policy in line with changes to child safety standards and applicable laws.
9. Immediate Action in Case of Danger
If you suspect a child is in immediate danger, please contact local law enforcement immediately. If you come across any content that violates this policy, report it through the app or directly via email at childsafety@meetluna.co.
Luna is committed to creating a safer online environment. Together, we can protect the most vulnerable members of our community and ensure that Luna remains a platform built on trust and respect.
